Question 1

⚠️ What can't be stored in the unit? IMPORTANT! ⚠️

Accepted Answer

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At GrootBrak Storage, the safety and well-being of our customers and staff are our top priorities. Therefore, we have certain restrictions in place to ensure a secure storage environment. The following items are strictly prohibited from being stored in our facilities:

1. Hazardous, Flammable, or Explosive Materials: This includes items such as gas canisters, fireworks, and chemicals that pose a risk to the safety of our storage facility and those around it.

2. Contraband Materials: Any items that are considered illegal or prohibited by law are strictly forbidden from being stored in our facilities.

3. Perishable Foods: To maintain a clean and hygienic storage environment, we do not permit the storage of perishable food items. This helps to prevent the risk of pest infestations and odor issues.

By adhering to these restrictions, we can ensure the safety and security of all our customers' belongings and maintain a clean and hazard-free storage facility.

If you have any questions about specific items that you are unsure about, please feel free to contact us, and we will be happy to provide further clarification.
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Question 2

EASY access to first floor units

Accepted Answer

At our storage facility, we prioritize the ease and convenience of our customers throughout their storage experience. As such, we are pleased to provide hassle-free access to our first-floor units. A wide and easily accessible staircase is available for smooth movement between floors. To ensure exceptional customer service, our employees are always ready to provide assistance, addressing any queries or concerns.

Additionally, we have lifting trolleys that aid in effortlessly transporting bulky or heavy items to and from your unit. With our commitment to accessibility and the availability of essential resources, we strive to offer a seamless storage journey for all our valued customers.

Question 3

What is self storage?

Accepted Answer

At GrootBrak Storage, we provide self storage solutions for both individuals and businesses.  Self storage refers to the rental of storage space on a month-to-month basis, where customers have complete control over their storage unit. You are the only person who holds the key, allowing you to access your belongings as often as needed.

Our storage facilities offer space for storing furniture, cars, boats, trailers, stock and various other goods, with some restrictions in place. The key characteristics of our storage units include:

1. Exclusive Use: Each customer has their own dedicated storage unit for their personal use.

2. Secure Storage: Our storage area is designed to prevent unauthorized access, ensuring that only customers or their authorized agents can enter.

3. Easy Goods Transfer: Customers have the flexibility to transfer their goods in and out of the storage area as required, making the process convenient and hassle-free.

At GrootBrak Storage, we strive to provide a secure and accessible self storage solution that meets the needs of our customers.

Question 4

What security does our storage facility have?

Accepted Answer

At GrootBrak Storage, we prioritize the security of our premises and the privacy of our customers' belongings. Here are some key security measures we have in place:

General Security:
- Our premises are equipped with 24-hour security to ensure constant surveillance.
- We have an armed reaction unit and alarm beams installed around the perimeter for enhanced protection.

The Unit:
- All storage units are completely self-contained, providing maximum privacy. No one can see into the unit, ensuring the confidentiality of your stored items.
- The unit door is securely locked with a security lock. Customers have the option to use their own lock or purchase one from Store-All.
- Access to the units is strictly granted only to authorized and fully paid-up clients, ensuring that only those with permission can enter.

Access Control:
- We have strict access control procedures in place to maintain the security of our facility.
- Customers must be authorized to access their unit and possess the correct key for the lock on their unit.

Assistance and Support:
- Our friendly staff are available on-site to address any queries or provide assistance whenever needed. We are here to ensure that your storage experience is smooth and hassle-free.

Question 5

Is the rental on a monthly basis?

Accepted Answer

At GrootBrak Storage, all rentals are based on a monthly agreement. Here are some important details regarding our rental terms:

Month-to-Month Basis:
- The rental agreement operates on a month-to-month basis, providing flexibility for our customers. Although we operate on a month-to-month basis, the minimum rental period is three months.
 
2 Month Notice Period:
- To terminate your rental agreement, we require two full calendar months notice.
- This means that if you wish to move out, you must provide us with notice at least two months in advance.

At GrootBrak Storage, we aim to provide flexible rental options that cater to our customers' needs. Our month-to-month agreement allows for easy adjustments and ensures that you have control over the duration of your storage rental.

Question 6

How much do storage units cost?

Accepted Answer

At GrootBrak Storage, we offer a range of storage unit sizes to accommodate different needs and budgets. Our pricing is as follows:
- Extra Small Unit (9m²): R450 per month
- Small Unit (12m²): R550 per month
- Small/Medium Unit (15m²): R700 per month
- Medium Unit  (18m²): R900 per month
- Large Unit (36m²): R1750 per month
- Extra Large Unit (54m²): R2600 per month

- Caravan / Boat / Trailer Unit (30m²): R1700 per month (3m x 3m doors, 2amp Charge point, light)

Please note that the prices mentioned are subject to change and may vary based on availability. For more information on pricing and availability of specific unit sizes, please contact us directly.

We strive to provide competitive pricing options to ensure that our customers can find the right storage solution at a reasonable cost.

Question 7

What happens if I choose the wrong size?

Accepted Answer

At GrootBrak Storage, we understand that your storage needs may change over time. If you initially choose a storage unit size that doesn't meet your requirements, we are happy to assist you in finding a suitable solution.

Depending on the availability of units in your requested size, we can usually accommodate requests to upgrade or downgrade to a different unit size. Our goal is to ensure that you have the appropriate amount of space for your belongings, so you can store them comfortably and efficiently.

If you find that your current unit size is too small or too large, please reach out to our staff, and we will work with you to find an available unit that better suits your needs.

At GrootBrak Storage, we strive to provide flexibility and convenience to our customers, ensuring that you have the right storage solution for your belongings.

Question 8

When can I access my self-storage unit?

Accepted Answer

At GrootBrak Storage, we provide flexible access to your storage unit. During office hours, you can access your unit at any time that is convenient for you. Our access hours are 7 days a week from Monday to Sunday between 07:00 - 19:00.

We understand that there may be instances where you need access to your unit outside of our regular office hours. In such cases, we are happy to make arrangements for after-hours access. Simply reach out to our staff and let us know your specific requirements, and we will work with you to accommodate your needs.

Our goal is to provide convenient and accessible self storage solutions for our customers. Whether you need to access your unit during office hours or require after-hours access, we are here to assist you.

Please note that after-hours access may be subject to certain conditions or additional fees. For more information or to arrange after-hours access, please contact our office directly.

067 382 5929

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